allisonunsupervised:

  1. The best customer service I’ve had in recent memory was delivered by the parking lot guy on New Year’s Eve. We pulled in through the main lot on the off chance, knowing we’d probably end up in the adjacent public transit lot, and the guy was cordial, dare I say professional, delivered the…

I have found that hospitals, particularly but not exclusively ERs, vary greatly in terms of service culture. It’s why we need to fight any legislated constraints on patient/customer choice. Quality is nothing more or less than performance to standard. Too few hospitals have set high standards for customer service, and even fewer have trained and rewarded supervisors and staff for meeting those standards. So you get self-important assholes, insensitive and mean, throwing their weight around in a situation where the customer/patient usually has to take whatever crap they dish out. It’s a lousy situation. But some places do a really great job consistently. The Mayo Clinic here in Phoenix is just outstanding. Unfortunately, I’ve sampled their service (my wife), ER and in-patient, several times in the past year, and it opened my eyes to what’s possible in health care. Genuine excellence. I hope there’s a decent hospital somewhere in your area. It’s worth driving further to find one. May the new year bless you with no such need.

  1. alsson reblogged this from allisonunsupervised and added:
    I have found that hospitals, particularly but not exclusively ERs, vary greatly in terms of service culture. It’s why we...
  2. mathcat345 said: Wow. Sorry for the hospital situation you had to endure. May you have no more of those situations ever again!
  3. iamlittlei said: Ugh
  4. tomes-away said: Oh my. I’m glad it’s all resolved, but wow. What jerks those people were. I’m really sorry.
  5. allisonunsupervised posted this